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SELLERS

“We had a great experience with Paola, she not only listed our home but helped us find our new home in Austin. Paola is very detailed oriented and knowledgeable in the real estate market here in Austin. It was very helpful to have her keep us on track through the whole process and she was always  looking for feedback from us in order to fine tune the searches she had set up for us to make sure we were getting the right listings to consider, which we appreciated so as not to get fatigued with homes that weren’t our style or budget.”

7/11/2017 – Elissa A.

“Our stager told us about Paola, and we are SO glad we met her. Throughout the process we enjoyed working with Paola, and we would definitely hire her again in the future if we sell or buy a house. She was always very available to answer our questions, and she was never in a rush when talking to us.  9 days after the house was on the market we had an offer, and we sold our house! We have already recommended Paola to our friends and will continue to do so. Some backstory, if you notice our listing was on the market for over 9 days it’s because we tried to sell our house FSBO and then we tried a partial service broker. After neither of those methods sold our house we remodeled & staged our home (still with the partial service broker), but that didn’t seem to work either. Paola’s work did the trick though!”

12/20/2016 – Caleb & Michelle

“Paola was recommended to us by a co-worker.  He, like me, is quite selective when it comes to evaluating professionals.  And I’ve personally I’ve had bad experiences with real estate professionals in the past and have closed deals thinking, “what exactly did I pay for?”  So I was cautiously  optimistic given the co-worker’s recommendation.  Now, after Paola closed houses for us as both a buyer and seller, I am quite happy that we decided to use Paola and will continue to use her in the future.    Our experience with Paola was top-notch.  First and most importantly, Paola was incredibly responsive and available.  We decided to list our house the Sunday before a Friday listing—this was no problem at all for Paola; she had a stager there on Monday, pictures on Wednesday, and marketing materials completed by Thursday.  Paola was also very good at negotiating with the other side, both before the offer and after.  And after Paola secured multiple offers above asking price, she expertly guided us through the process of selecting the best overall offer.   Simply put, Paola made a stressful and potentially tricky transaction routine and straight forward.  Like my co-worker, I will continue to recommend Paola to my contacts.”

3/14/2016 – Daniel V.

“When we were looking for a realtor, we were looking for a person that (1) knew specifics of the Austin area well and (2) would help us figure out what home improvements to make, so we could get the highest price possible for our home.  In Paola, we found both of those strengths.  She was also very  organized, and got us organized to put our house on the market on a specific weekend.    She helped us find the right contractors, helped us with logistics when we couldn’t drive across town to meet or pay them.   Paola is the most professional realtor we have worked with, and we have moved around the country a lot.  I have recommended her to my friends and would heartily recommend her to anyone seeking to sell or buy their home.”

3/08/2016 – William M.

“We worked with Paola for several months updating our home in preparation for selling it. We followed all of her suggestions and used her recommendations for staging it. She had a great marketing plan which she explained in detail prior to us signing a contract. We listed it on a Friday and received 4 offers on our home in just 5 days!! In addition, it sold for more than the asking price. Paola was fantastic to work with. She explained everything in detail and was always available to answer questions. We were so pleased that we had her help us find our new home (which we also love)! We recommend Paola without reservation! She even visited us in our new home a few months later just to see how we were doing! We now consider her a friend!”

7/25/2015 – Carol S.

“Prompt responses, control of big picture process as well as details within it, market savvy resulting in accurate pricing, staging and presentation sensitive, high energy and enthusiastic, candid, patient with all parties, stays focused with surprises, flexible when needed, practical and realistic.”

4/22/2015 –Steve R.

“Out of all the realtors we’ve worked with, Paola was by far the most thorough, most genuine and caring, the best at listening to our needs and most knowledgeable about both neighborhoods and houses even suggesting a neighborhood we’d never heard of but we absolutely love. Paola hit the ground running, finding homes for us right away and was on top of what we were looking for and easily accessible to us. She stayed in constant communication and we felt like a priority, never like she were too busy for us or that we had to compete for her attention, even though we knew she was juggling other clients’ needs. That was so refreshing.  By listening to our needs and getting to know our specific situation for details like what home layout may work best, Paola was even able to provide helpful recommendations with everything including renovations. It just seemed like she genuinely cared.”

1/14/2015 – Brandon B

“Paola McElheron is a consummate professional. Un-expectantly we met Paola during an open house in the Westlake area, we were immediately impressed with her professionalism, attention to detail and follow up. It was apparent she was who we wanted to partner with to represent us in purchasing our dream home and selling our existing home. Throughout the process Paola was consistent and supportive which helped minimize the ups/downs you experience when looking for a new home. Paola sold our home within the same business day with five back up offers and was able to close our new home seamlessly. The level of customer service far exceeded our expectations.     We will continue to have a relationship with Paola and will continue to refer our friends and family to her as well.”

9/04/2014 – Mary Anderson Kristynik

“We could not be happier with our decision to work with Paola to sell our home in West Austin. As a resident of West Austin, she was already very well connected and intimately familiar with the specifics of the market, and she successfully navigated us through our sale in a very hot market, including multiple offers. We were impressed with the high quality of the fliers and virtual tour she provided, and her professionalism and responsiveness throughout the process exceeded our expectations. We would not hesitate to recommend Paola to any of our friends or family that are looking to sell a home.”

7/10/2014 – M & K Voss

BUYERS

“We met Paola at an open house and even though we were just beginning our search for a home in West Lake she took time to understand what we were looking for and had patience as we looked at everything that came up for sale in the neighborhoods we liked the best. Paola is friendly and  professional and she seemed to have the inside scoop on homes about to come up for sale in West lake. She is extremely knowledgeable about this area – she knows the neighborhoods inside out. She responded quickly to our requests to see houses when they were new on the MLS and often she would tell us about a house that wasn’t on the market yet. When it came to making an offer and negotiating a price she was professional and would find out as much information as possible to help us understand the seller’s perspective. She made sure the transaction was done properly and followed up with many little details to make sure closing went smoothly. We love Paola and are so thankful she was our agent. She was always kind and patient and always willing to help. In the end, she helped us find a house in the neighborhood we were hoping to live in that met all of the criteria we were looking for.”

5/2/2017 – Alf

“Very professional and courteous. Knew local permit details about the house and kept us informed accordingly. Very good communication skills and easy to get in touch via email or cell phone at short notice. Overall, Paola met and exceeded our expectations during our buying of the above property. She  also helped us get property inspectors, appraisers, etc as needed during the transaction. We would recommend her to anybody without any hesitation.”

4/15/2015 –Jas and Janet A.

“Out of all the realtors we’ve worked with, Paola was by far the most thorough, most genuine and caring, the best at listening to our needs and most knowledgeable about both neighborhoods and houses even suggesting a neighborhood we’d never heard of but we absolutely love. Paola hit the ground  running, finding homes for us right away and was on top of what we were looking for and easily accessible to us. She stayed in constant communication and we felt like a priority, never like she were too busy for us or that we had to compete for her attention, even though we knew she was juggling other clients’ needs. That was so refreshing.  By listening to our needs and getting to know our specific situation for details like what home layout may work best, Paola was even able to provide helpful recommendations with everything including renovations. It just seemed like she genuinely cared.”

1/14/2015 – Brandon B.

“She is warm, friendly, knowledgeable, and spends a lot of time listening and making sure we got what we were looking for. I am genuinely grateful for her.”

1/12/2015 – Amber M.

“Thank you Paola for providing wonderful and professional service in the past half year.  Finally, I found a house in Barton Creek West that satisfied me.  I had no previous knowledge about the area.  Communication in English was  most difficult, but Paola had great patience in explaining all the terms related to the house and the housing transaction.  She knew how to communicate with a foreigner and understood what my family really needed.  She took me to see all kinds of houses in different areas to help me gain basic knowledge about houses and real estate.  She also provided valuable suggestions when I met numerous problems during the closing process.  Finally, thank you again for helping me through the whole process in making one of the most expensive purchases in life!”

5/05/2014 – Zhi L.

“Paola was great to work with. As soon as a house met our required criteria, she sent us a note about it. She always answered our questions quickly regardless of how easy or difficult they were, and most importantly she did a great job negotiating the purchase of our house and saved us some money. I’m very glad we chose Paola, and would recommend her to anyone looking for a house.”

3/24/2014 – Justin & Kim

“We initially met Paola at an open house. We had been looking in the Cedar Creek elementary school neighborhood to get an idea of what the values and our options were. We did the typical thing when you leave an open house; be polite & give the agent our email. Paola was the only realtor that followed up immediately with a personal response and took a interest in our search. She was the only one we met that made a good impression as a professional and followed up with us. During our home search she impressed us with – Excellent communication and immediate follow up – A knowledge base of the neighborhood and the process. Paola found us our house before it ever had the chance to hit the market and kept after it when we thought things had fallen through being very through in her communication and guidance about the process (since we were 1st time buyers). In the end we were able to find and buy the house we wanted quickly, at a good price in a very tight market. Her excellent communication and follow up made this possible. We’d recommend Paola to others for the same reason we chose her…she gives her clients more options, better feedback and has a genuine interest and commitment to their outcome than anyone else possibly could.”

 – Blake B.

“If you don’t have an agent, or if you have any reservations at all about the agent with whom you are working, do yourself an immense favor and work with Paola. She has a vast knowledge of the real estate market in Austin, she has a ready list of all sorts of reputable and valuable contacts ranging from mortgage brokers to hardwood flooring experts, and most importantly, she will work tirelessly to ensure that you will find and buy the house you want. We were first time home buyers and we met Paola at an open house. My wife and I immediately connected with her. She is incredibly nice, has a warm personality and great sense of humor, and more importantly, was extremely responsive. There were few, if any, moments when we could not reach Paola on her phone. When we could not, she often would call back in minutes. Despite the fact that we seemed unsophisticated in the home buying process, and asked many, many questions, Paola guided us through it patiently and respectfully. Unlike other agents we used briefly in the past, Paola went to great lengths to ensure that she immediately informed us about home listings that were tailored to our interests and price. She did not just set us up on a daily feed of listings but individually analyzed each listing. And many times Paola would view a house as soon as it came on the market so that she could let us know personal details about the house of which we would not otherwise be aware. We closed on our home in the Rosedale neighborhood in February. Once we decided it was the one, Paola worked tirelessly, even well after the contract was signed. She coordinated constantly with the seller’s agent, broker, and all contractors working on the house. She kept us updated at all times and kept us sane throughout the very stressful closing. We truly feel that we could not have asked for a better agent, and are thrilled with our house.”

3/17/2014 – Martin R.

“Our reality journey with Paola began on happenstance. She was holding an open house and we were just beginning to poke around what the Austin market had to offer. Special circumstances and extremely specific criteria limited our search radius to a small and very high demand area of Austin. Our chances of winning the lottery and getting struck by lightening in the same day seemed better than getting a house in our desired neighborhood. We felt so discouraged by our odds, but Paola sent a very simple text to me that said “I will find you a house. I promise.” I was so grateful for her optimism and her tireless efforts, but I was still skeptical. Less than a week later, Paola true to her word call to say she had found our house! This would ordinarily be the point where the client/realtor relationship ends, but Paola still kept working for us long after she handed us the keys. She helped us find contractors, insurance agents, inspectors and movers. When my son mentioned he wanted to plant a vegetable garden, Paola stopped by with some material about gardening in Texas telling me she had promised it to Sam. I have done 9 corporate relocations all over the country in the last 20 years. It’s safe to say I’ve worked with over 30 realtors and I have never worked with one as professional, knowledgeable and conscientious than Paola!”

6/19/2013 –

“We had a great time working with Paola. She knew her houses and process to purchase houses. She also was very blunt with her observations and was always helping us see the angles. Her honesty was refreshing. I would recommend her on your side.”

3/06/2013 –